🔒 Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email, phone number, password
• Profile Information: Business name, specialization, location, bio, profile photos
• Identity Verification: ID documents, business licenses, certifications
• Payment Information: Mobile money details, bank account information
• Communications: Messages, support requests, reviews

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent
• Location Data: Approximate location based on IP address
• Cookies: Session and preference cookies (see Section 6)

1.3 Third-Party Information

• Payment verification from M-Pesa and payment processors
• Public business registration data
• Reviews and ratings from other users

2. How We Use Your Information

We use your information to:

• Provide Services: Create accounts, process transactions, facilitate connections between users
• Verify Identity: Confirm user identities and prevent fraud
• Improve Platform: Analyze usage patterns, develop new features
• Communicate: Send notifications, updates, marketing (with consent)
• Safety & Security: Detect fraud, enforce terms, protect users
• Legal Compliance: Comply with laws and legal requests

3. Information Sharing

We share information only as follows:

3.1 With Other Users

• Profile information visible to potential clients/providers
• Contact information shared when you accept a job or order
• Reviews and ratings publicly displayed

3.2 With Service Providers

• Payment processors (M-Pesa, banks)
• Email service providers
• Cloud hosting providers
• Analytics services

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

3.4 Business Transfers

In case of merger, acquisition, or sale, user information may be transferred to the new owner.

4. Data Security

We implement robust security measures:

• Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
• Password Security: Passwords hashed using industry-standard algorithms
• Access Controls: Limited employee access to personal data
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Regular Audits: Security assessments and vulnerability testing

Despite our efforts, no system is 100% secure. Report any security concerns to security@opus.co.ke.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@opus.co.ke or use your account settings.

6. Cookies and Tracking

6.1 Types of Cookies

• Essential: Required for basic functionality (login, security)
• Functional: Remember preferences and settings
• Analytics: Understand how users interact with our platform

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

7. Data Retention

We retain your data as follows:

• Active Accounts: As long as your account is active
• Closed Accounts: Up to 2 years for legal and dispute purposes
• Transaction Records: 7 years for financial compliance
• Messages: Up to 1 year after account closure

Anonymized data may be retained indefinitely for analytics.

8. Children's Privacy

Opus is not intended for users under 18 years old. We do not knowingly collect information from children. If you believe a child has provided us with personal data, contact us immediately.

9. International Data

Opus is based in Kenya. If you access our platform from outside Kenya, your data may be transferred to and processed in Kenya. By using our platform, you consent to this transfer.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. The "Last Updated" date indicates when changes were made.

12. Contact Us